FAQ

Answers to frequently asked questions.

Is palm oil vegan?
Palm oil is considered vegan (as per the Vegan Society Vegan Standards), we do not take into account palm oil when determining the vegan status of a product...
Thu, 14 Oct, 2021 at 12:45 AM
Why is this product labeled as vegan in the app when the company still does animal testing?
The vegan status of a product is based on the product and not the whole parent company. This means that a product can be vegan but the parent company may st...
Thu, 14 Oct, 2021 at 12:49 AM
What countries will the app scan products from?
At present, our app will scan products available for sale in Australia and New Zealand. We will be expanding the app in the future to include products sold ...
Thu, 14 Oct, 2021 at 12:52 AM
How accurate is the data in the app?
We carefully research all of the information in our app database to ensure accuracy. Please note that manufacturers can change product ingredients and resta...
Thu, 14 Oct, 2021 at 12:53 AM
How do I find out if a product is vegan that is not in the app database?
If a product that is scanned shows no results, please try manually searching for the product, as we may not have barcode numbers for every product in the da...
Thu, 14 Oct, 2021 at 12:55 AM
I am having trouble scanning barcodes with the app.
When you first installed the app, you should have been prompted to allow the app access to your camera. The barcode scanning function uses the device camera...
Thu, 14 Oct, 2021 at 12:58 AM
The app states that a product is vegan, but the manufacturer told me that it was not vegan?
We assess the vegan status of a product based on our vegan standards, which align with the vegan standards of most major vegan certifying organisations arou...
Thu, 14 Oct, 2021 at 1:03 AM
Is biodynamic vegan?
Biodynamic farming is an alternative form of farming practice that was developed by an Austrian Philosopher, Dr Rudolf Steiner, in 1924. Biodynamics takes t...
Sat, 16 Oct, 2021 at 11:13 AM
The facts on palm oil
Is palm oil vegan? Yes as palm oil is a plant derived ingredient and no animal ingredients are used in the processing of palm oil. That is the simple answe...
Sat, 16 Oct, 2021 at 11:55 AM
Is Sustainable Palm Oil Working?
in this article, we look at some hard facts on palm oil production in Indonesia and whether sustainable palm oil production practices is having a positive i...
Sat, 16 Oct, 2021 at 12:06 PM