I have bought a new phone, do I need to buy the app again?

Created by Fussy Vegan, Modified on Sat, 11 Mar 2023 at 09:57 PM by Fussy Vegan

If have purchased one of our apps on a previous device and you are using the same platform (iOS or Android) and the same app store account, you can easily re-download the app at no cost, as the app is tied to your app store account and not your device. 

If your new device is on a different platform (changing from Android to iOS for example), then you will not be able to re-download the app on the new platform at no cost as neither Google nor Apple recognise purchases made on the others platforms. When you purchase any app on either the Apple App Store or Google Play, you are purchasing that version of the app only. Developers do not have the ability to transfer purchases across platforms for apps purchased from the relevant app store.

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